Appointments and Cancellations

Appointments are at your request and consultation charge of 500 AED can be redeemed against treatment procedures done at the clinic within one week. If you are unable to attend appointments, we require a minimum of 48 hours’ notice, in order to reassign your appointment time to another patient. Missed appointments or failure to give the required notice will result in the 500 AED consultation charge being exempted from redemption against services at the clinic. 

Scheduling

You are requested to book an appointment prior to coming in. Appointment slots are booked quickly so booking ahead of time is highly recommended. Walk-ins are welcome as we will try our best to accommodate you if a doctor/ therapist is available however we cannot guarantee a consultation or treatment slot. 

Refunds

Strictly No Refunds are available during and after the treatment. Packages paid for procedures can be adjusted against other procedures at the discretion of the dermatologist consulted for the same. However, any adjustments will be made at full price of the procedure and not the discounted price as per package.  

Payments

Credit cards, debit cards & cash are acceptable modes of payment. We have payment link service and tabby for interest free splitting of the total payment available. Credit is not acceptable. Payments can also be made in instalments with packages of more than 5000 AED in a maximum of two instalments.

Insurance

We do not have direct billing with payers however we do provide documentation for reimbursement purposes at the time of billing.

Cancellation Policy

Cancellation of treatment should be made 24 hours prior to the scheduled time. Failing to confirm your appointment will result in automatic cancellation.

Disclaimer

We do not guarantee results of treatments carried out as the outcome is dependent on many variables including the clients’ current medical condition, healing response, etc. Please make sure to provide the practitioner  with all of your medical history in order to be able to receive the best medical care and outcome. 

Identification

You will be requested to provide a copy of your ID for the medical records as mandated by the regulatory bodies in the UAE.

Confidentiality

Client confidentiality remains our priority. No part of the client information is shared with any other clinic or individuals.  Any pictures released on the website / social media will be after written consent.We will use your email address / mobile numbers to send out the monthly newsletter/ monthly offers. If you prefer not to receive either please inform the management.

Privacy Policy

We understand the importance of ensuring that the personal information entrusted to us is protected and respected at all times. All personal data is handled in accordance with the Data Protection Guidelines. This privacy policy sets out the basis on which the personal information we collect from you, or that you provide to us, will be processed by Athena Dermatology Clinic.

Complaint Policy

We strive to provide our clients with the best service possible & if we have failed to do so please send info@athenaderma.com an email with the details of your complaint. We will acknowledge your email within 24 hours and respond to you within 7 working  days of receiving a written complaint. Feedback form and suggestion box are also available at the reception as per DHA policy.

Consent

You are required to give written consent to any treatment being done. You may withdraw that consent at any point or terminate your treatment verbally.

Patient Rights

• You have the right to ask us not to process your personal information.  Should you withdraw consent for the processing of personal data from your treatment records, we will be unable to continue to provide prescriptive treatments.

• You have the right to ask us not to process your personal information for marketing purposes. Should you wish to stop receiving marketing communications from us, you can let us know by email to info@athenaderma.com

Patient Responsibilities

• Arrive on time for the appointment, we encourage our clients to be 15 minutes early in order to ensure a smooth appointment and take care of registration and assessment etc before the appointed time with the practitioner.

• To strictly follow post-treatment guidelines for maximum results & to avoid complications. In order to get the desired results, it is required to follow the discussed plan with the doctor/therapist. 

• To provide all full medical disclosure 

• To go through the consent form for the procedure being done and  ask as many questions as necessary for informed consent. 

• To ensure payment is made correctly before leaving the clinic premises.

Before & After Images

We encourage our patients to get a before and after photograph taken at every appointment in order to ensure a proper tracking of the progress in the medical records. However, we can provide a photography refusal form if you don't want to take photographs for medical records. Please be aware that this can affect the ability to establish and track your progress with procedures undertaken at the clinic. Also note, the pictures / videos will not be displayed publicly or on social media unless we have written consent from the patient. 

CCTV

We employ CCTV in the public areas of the clinic to aid the security of our staff, clients, and premises. CCTV cameras are not in use in our treatment rooms and do not have audio recording.

CCTV footage is held for a maximum of four weeks and may be requested as part of a Subject Access Request. We may disclose CCTV footage for the prevention or investigation of a crime, or for legal purposes including the defence of claims or complaints.

Prices

Our listed prices on our web pages/ brochure/ or in magazines/ newspaper articles and any write-ups are a guide and subject to confirmation at the time of consultation. Prices are subject to variation without prior notice.

COVID-19 Policy

We are in full compliance with the DHA policy on COVID precautions. As mandated by the DHA our facility gets sanitized on a regular basis. All staff are COVID vaccinated & are in full compliance to the PPE usage policy. The social distancing policy is strictly followed in the facility. 

Information Exchange

Our patient records are electronic and as mandated by the DHA we follow the information exchange policy of sharing medical information via the NABIDH & Malafi systems. Due to the electronic health records consents are also taken electronically with electronic signatures. 

NABIDH policy

We are a NABIDH compliant clinic and relevant patient data including consent forms are electronic and we follow the information exchange policy of sharing medical information as mandated by the DHA via the Nabidh system. This is done to ensure that your health care data is available seamlessly to all teams taking care of your health.